At Superior Closing
Services, LLC we pride ourselves on going above and
beyond the call. The loan signing is often
the only time the borrower will have face-to-face
interaction during the refinance process. All
your hard work and excellent service can be undone
when the signing does not go smoothly. With
some notary signings, forget about a referral, you
just hope the loan will close!
Not with Superior Closing Services. With
our managed signing process your loan will close
and fund. We guarantee it! Our
experienced in-house closing specialists will:
- Contact the borrowers to schedule the signing
for a time and place convenient for them.
- Arrange for one of our licensed signing agents
to attend the signing.
- Coordinate the delivery of the documents with
the lender's closing department.
- Ensure that the HUD-1 is completed immediately
by Superior and sent to the lender's closing department and
the loan officer for approval.
- Ensure that the signing agent has the documents
and is on time for the signing and, if he will
be late, contacts the borrower and the loan officer.
- Once the documents and HUD are finalized, contact
the borrower to pre-close the
loan, including a discussion of the following items:
- The new payment - broken down to include
principal & interest, taxes and insurance.
- The due date of the first payment - including
that the borrower will have a month off from
payments when applicable.
- The new interest rate and loan term.
- Whether the rate is fixed or adjustable
- if adjustable, when and how it can adjust.
- Options for prepayment.
- That the closing costs are included in the
loan.
- Line-by-line listing of the payoffs to ensure
accuracy and to discuss per diems.
- The amount of cash out.
- An explanation of the A.P.R.
- An explanation of the 3-day right to review
the documents and a discussion of the logistics
of the delivery of the borrower's funds.
- After this discussion, contact the loan officer
and the lender's closing department to inform them
of any adjustments that need to be made.
- Follow up with the borrower immediately after
the signing is complete to answer any questions
or address any issues.
- Follow up with the loan officer to let him or
her know the status of the signing.
- Monitor the return of the documents to Superior
and to the lender.
- Ensure timely funding.
- Follow up with the borrower to confirm receipt
of the borrower's proceeds.
- Ensure that the broker's check is received where
applicable.
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