The loan signing is often the only time the borrower will have face-to-face interaction during the refinance process.  All your hard work and excellent service can be undone when the signing does not go smoothly.  With some notary signings, forget about a referral, you just hope the loan will close!

Not with Superior Closing Services.  With our managed signing process your loan will close and fund.  We guarantee it!  Our experienced in-house closing specialists will:

• Contact the borrowers to schedule the signing for a time and place convenient for them.
• Arrange for one of our licensed signing agents to attend the signing.
• Coordinate the delivery of the documents with the lender's closing department.
• Ensure that the HUD-1 is completed immediately by Superior and sent to the lender's closing department and the loan officer for approval.
• Ensure that the signing agent has the documents and is on time for the signing and, if he will be late, contacts the borrower and the loan officer.
• Once the documents and HUD are finalized, contact the borrower to pre-close the loan, including a discussion of the following items:
  • The new payment - broken down to include principal & interest, taxes and insurance.
  • The due date of the first payment - including that the borrower will have a month off from payments when applicable.
  • The new interest rate and loan term.
  • Whether the rate is fixed or adjustable - if adjustable, when and how it can adjust.
  • Options for prepayment.
  • That the closing costs are included in the loan.
  • Line-by-line listing of the payoffs to ensure accuracy and to discuss per diems.
  • The amount of cash out.
  • An explanation of the A.P.R.
  • An explanation of the 3-day right to review the documents and a discussion of the logistics of the delivery of the borrower's funds.
• After this discussion, contact the loan officer and the lender's closing department to inform them of any adjustments that need to be made.
• Follow up with the borrower immediately after the signing is complete to answer any questions or address any issues.
• Follow up with the loan officer to let him or her know the status of the signing.
• Monitor the return of the documents to Superior and to the lender.
• Ensure timely funding.
• Follow up with the borrower to confirm receipt of the borrower's proceeds.
• Ensure that the broker's check is received where applicable.